Return Policy
If you have changed your mind about a purchase, we are happy to accept standard returns within 30 days that meet the following guidelines.
Standard Returns
- Product must be in original condition
- Product must be in original product packaging, uncut, unaltered, unused and include all components and manuals.
- Product must be returned within 30 days from date of delivery at your expense through a “traceable means” (e.g. certified mail, UPS or FedEx).
- All returns are subject to a 20% restocking fee and must be returned in the original packaging.
- Finance charges will accrue on past due invoices at the rate of 18% with a $5.00 minimum.
- Credit is issued for returned products, less performance and delivery guarantee charges.
Master Station Returns
Due to the customized configuration for each master station ordered, there will be a 30% restock fee for any master station that is returned.
Items Not Returnable
- Installed equipment and software
- Items listed as non-cancellable/non-returnable.
- value-added/tuned product.
- Cut-to-length cable.
E2E Technologies Returns Process
You MUST contact your E2E Technologies Sales team to receive an approved RMA
Once you have received an approved RMA, follow the guidelines below to return the product to E2E Technologies. These guidelines must be followed or the return will be rejected.
Return Guidelines
- The Product is included on the approved RMA
- Each box must be labeled with the corresponding RMA number
- If there are multiple boxes, the outside of each box must be labeled with a count (i.e. 1 of 3, 2 of 3, 3 of 3)
- The RMA Paperwork is included in all boxes, for all shipments
- The product must be shipped to arrive within 30 days of the expiration period
- The Quantities for each SKU match what is indicated on the RMA
- product is in resalable condition
- No stickers/labels
- No dents/dings in the packaging
- No damaged/used accessories
- No open packaging
- No markings
- No tears
E2E Technologies Order Resolution
E2E Technologies guarantees to deliver your orders complete, on-time, and error free. Please inspect orders upon receipt and follow the appropriate action to address any concerns.
Order Discrepancy
May include:
- Has not arrived or arrived late
- Missing products
- Arrived damaged
- Received wrong product
- Received more items than ordered
E2E Technologies Warranty Services
E2E Technologies knows you have one goal when it comes to getting product repaired or replaced: you want the work done FAST and RIGHT. So E2E Technologies facilitates the entire warranty process for you.
Additional Products
For all other products, report product defects by calling 651-560-0321.
*Product defect – item is inoperable upon receipt or stopped working while in use.
Important Notes
- Please do not ship any product until you have been contacted by a E2E Technologies team member
- We make no implied warranties, including the implied warranties of merchantability or fitness for a particular purpose with respect to any goods or services sold to you.
If you have changed your mind about a purchase, we are happy to accept standard returns within 30 days that meet these guidelines set above.